March24, 2023

Abstract Volume: 5 Issue: 5 ISSN:

Robust Emergency Department Framework for Handling SARS, COVID 19, Monkey Pox or Any Other Threats: Making Resilience a Priority

Fatimah Lateef *

Corresponding Author: Fatimah Lateef, FRCS (A&E), MBBS, FAMS (Em Med). Senior Consultant, Dept of Emergency Medicine, Singapore General Hospital, Professor, Duke NUS Graduate Medical School, Yong Loo Lin School of Medicine, National University of Singapore and Lee Kong Chian Medical School, Nanyang Technological University, Director, SingHealth Duke NUS Institute of Medical Simulation (SIMS), Singapore.

Copy Right: © 2022 Fatimah Lateef, This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Received Date: July 22, 2022

Published Date: August 01, 2022



The world has seen several large scale pandemics and infectious diseases (ID) outbreaks in more recent years. This, together with the other mass casualty, disasters and critical incidents point to the need for a robust and fundamentally strong, evidence-based model of care and response in Emergency Departments and healthcare institutions. The Covid 19 pandemic has shown us many gaps that need to be filled, the need to share best practices, the need for resilience engineering and adequate management of human factors. This paper shares the author’s perspective on all the above and how a basic principled model can be used as a basis, upon which all other fine-tuning, customization and modifications can be done for every new disaster, crisis or pandemic that is encountered. The fundamentals have to be strong and understood by all staff. Resiliency is not just focused on the Emergency Department but must be inculcated downstream across all departments in any institution.

Elements categorized under Space, Staff, Supplies, Sequence, Sustainability and Security/ safety must all be looked into and integrated in the wholesome planning of response. Blind spots and latent threats should also be sought by regular practice through exercises and simulation. Only this way, can preparedness be stepped up,  be made state-of-the-art and both staff and the institution will be ready for the onslaught of any incidents and upsurge.    

Key words: emergency department, resilience, pandemic, infectious diseases, crises, upsurge

Robust Emergency Department Framework for Handling SARS, COVID 19, Monkey Pox or Any Other Threats: Making Resilience a Priority


The world has seen several large-scale pandemics and infectious diseases (ID) outbreaks in more recent years. Infectious diseases can become widespread due to factors such as climate change and migration, global movements as well as the increase in the spread of zoonotic diseases. One often overlooked cause of global ID is related to bioterrorism. Besides these, there are the other disasters, mass casualty incidents and upsurges to grapple with. With all these developments and changes, it is imperative that all Emergency Departments and healthcare institutions must ensure resilience. Whether it is in the event of handling crises and disasters or managing the “business as usual” patients, the delivery of resilient, versatile, state-of-the-art, safe (for patients, public as well as the staff) and sustainable healthcare is critical. (1-7)

Maintaining operations during upsurge, crises and pandemics requires robust, adequate plans which must also take into account the day-to-day “business as usual” patients who will continue to present to the ED as well as other operations and ID management, whilst maintaining the overall healthcare priorities of the institution. Whether a pandemic like SARS (severe acute respiratory syndrome), Covid 19 or Monkeypox comes about, all the necessary plans, pathways, algorithms, work processes and frameworks must be in place for immediate execution as needed. (1,5,6,8-10) This means it requires awareness, preparation, regular practice and updates as well as timely communications to all staff. The experiences and sharing from previous incidents are also valuable to study latent threats, vulnerabilities and also to make necessary customizations. No two disasters or pandemics are the same, but fist principles and lessons from previous ones can certainly value-add to the preparation for the current one. All these will become easier to implement when institutions have a robust and resilient design, with a spectrum of human factors “know-how”. In the right context, the issue of resilience is indeed receiving more attention and focus now, more than ever before. (2,4,8,11)

Thus, it becomes imperative for EDs to be prepared because it represents a highly brittle component of the healthcare system. What this means is that the ED at the frontline of the institution, is the first place to encounter crowding, upsurges, uncertainties, lack of resources and other challenges. It is like the first ‘port of call’ or defence ‘fortress’ of the institution. It is like the VUCAH (vulnerability, uncertainty, complexity, ambiguity and hyper-connectivity) equivalent of the economic world. Like many other processes, when the first steps are correct, adequate and strong, the rest of the flow downstream will hopefully, follow suit. (12,13)


Resilient Design and Engineering

Resilience, in our context, refers to the capacity to adapt to changing conditions and still maintain functionality and vitality in the face of stressors, crises or pandemics. It is also linked to the capability to bounce back after the incident and continue with ‘business as usual’, after all the disturbance and interruptions. Resilient design in healthcare institutions and EDs must be intentionally planned and incorporated, such that the infrastructure can be expanded quickly in the face of the crisis (or collapsed when it is not required any further) (12-14).  Besides resilient infrastructure, staff must also have a resilient mindset and approach to work. It is almost like a value or a commitment, similar to professionalism and altruism, as we deliver service to others. (15-17)

Resilience is not just for the ED, but for all divisions and departments across the institutions.  When making resilience a priority, costs will be incurred, whether in building a new facility or upgrading an existing one. This must be seen as a worthwhile investment for the longer term. This is often viewed as a mitigation factor (often in retrospect), only when it is realized how important it is. Resilience in healthcare must also be seen as a dynamic and continual process, with the need for frequent reviews and changes. No two encounters or crises will be exactly the same, but the principles applicable are the fundamentals. Most importantly, if there is no preparation and inbuilt resilience, there is bound to be failures, liabilities as well as dissatisfaction. (18-20)

Resilient design requires resilience engineering in: (12,14,21,22)

1. The ability to execute performance adjustments within the ED processes and practices as the need arise.  This must be tagged to constant monitoring and surveillance with an extremely dynamic capability to change and reorganize operations, flow and processes. In short, the people leading and managing ED operations must be fast and nimble.

2. The approach to handling the ED and its resources. An easy to recall mnemonic for this could be with the use of the “6 S Model”.






Security and Safety


The tables below elaborate on some of the important considerations under the 6 S framework. These observations are entirely from the author’s perspective; having been through several disasters, crises and pandemics in her career as an emergency physician.

The 6 S Framework represent broad strokes for your checklists, but each point must be customized, and dealt with in greater detail as needed to ensure a practical, actionable surveillance and flow processes is implemented in an ED or institution. What works in one ED may not do so in another. Some simplification may be required to ensure streamlined flow. There may in fact be sophistication in simplicity. Compliance levels are a good gauge of staff buy in to your procedures and policies. However, at the same time, the achievement of safe practice is critical. Staff must feel they are cared for, respected and are heard in terms of their feedback and suggestions. Working with staff must adhere to all the principles of managing human factors. These would include understanding the fact that staff have emotions, feel tired and fatigue, have families and other responsibilities outside of the workplace and they can certainly get sick. (14, 15)  

It may be surprising to some, that staff issues and human factors are included under Resilient Engineering. This really represents the Human Engineering aspects, whereby it is highly relevant in ensuring both the systems/ physical factors as well as the human factors are well integrated and coordinated. These two domains are highly interdependent on each other and there is no separating them. Once you have all the domains in order, with each new crisis or disaster, it will be easier to fine-tune, customise and adjust accordingly. The fundamentals and principles which are already in place are crucial, as the starting point to build upon. At the ED at Singapore General Hospital, we have been making these changes and customizations through incidents such as SARS, H1N1, Mers CoV and even Covid 19.  

In Fig 1, the schematic shows some of the differences between non-infectious versus infectious diseases incidents/ outbreaks. In the latter, Resilient Engineering must focus on: Identification, Isolation, Containment and Separation. This is important in ensuring that nosocomial infections is kept to the lowest possible. Even with a good, solid basic plan, leadership and management must understand the need to incorporate versatility and anticipate any disruptions, interruptions and outlying events. The correct mindset is to understand that the situation is never static nor fixed. (23, 24) Fig 2 shares how the day-to-day upsurge is affected by a variety of factors, unique to individual institutions. These can be sorted out by having a “big picture view” of the issues and not treating these as ‘problems of the ED” only. An ED problem is also an institution-wide issue which needs collaborative resolution and inputs.

In Approaching Resilience: What Works?

There are multiple factors that have been observed to be linked to resiliency in the ED and institution. As an initiation point, the political will and commitment must be serious and strong. The passion must ignite the will to drive for change and improvement. A pinch of altruism helps as it is about service and serving others and patients. Alignment and buy in from staff is important. This can only be gotten with good rapport, communications to share and update staff, in a timely fashion and to ensure inclusivity. Staff want their voices to be heard and they must be in the groups looking into resolution, innovation, joy at work and physical and psychological safety. During the Covid 19 pandemic, the Chief Executive Officer and Chairman, Medical Board at Singapore General Hospital sent weekly email to every staff to keep us updated and to share words of thanks and inspiration. Coming from leadership, this has a significant impact and helps build staff resiliency in so many ways. Leadership townhall sessions are very well attended, with very active discussions. Staff are recognized for their contributions and teamwork. This messaging is reinforced again and again to show appreciation and keep motivation and morale high. Small acts as this may be viewed as “soft” but they certainly go a long way in inculcating and nurturing resiliency.

The physical and infrastructural factors must align with the human factors. Staff must work in environments which ensure their safety as much as possible. Unnecessary risks should not be undertaken. Although one may view working at the frontline, facing patients with SARS or Covid 19 directly as high risk, this should not be done without the provision of proper, evidence-based PPE and hygiene measures. Courage is needed to incur expenses in building up infrastructure and capabilities for the long term. As long as justification can be done, expenses are not extravagant and is for the necessary facilities, things and equipment, it needs to be done and carried out. This has been our experience in the ED at Singapore General Hospital.  



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